HubSpot Service Hub
Het ultieme doel van inbound is dat klanten uitgroeien tot promotors van jouw bedrijf. Hierin vervult de service-afdeling een belangrijke rol die nogal eens onderschat wordt. Met HubSpot Service heb je de nieuwste service tools tot je beschikking. Doorgrond de werkelijke behoeften van de klant en verbeter de klantervaring met jouw bedrijf.
Reageer sneller & beter
Klanten hebben hogere verwachtingen dan voorheen. HubSpot geeft jou de kans om beter en sneller te reageren op vragen en problemen van je klanten.
Dankzij 360 graden klantprofielen weet jij precies wat er bij je klant speelt. Geef direct antwoord op vragen met live chat en manage complexe problemen van klanten vanuit één centraal punt. Wijs taken toe aan verschillende medewerkers en organiseer en prioriteer tickets op een bijzonder intuïtieve manier.
Verbeter je productiviteit
HubSpot helpt je om als team efficiënter te werken. Repeterende taken worden geautomatiseerd zodat je meer tijd hebt voor de dingen die het verschil maken voor je klanten.
Zet vragen van klanten automatisch om naar tickets en routeer deze tickets naar de juiste medewerkers. Gebruik email templates om je klanten te voorzien van consistente en volledige antwoorden op vragen.
Creëer een win-winsituatie door klanten de mogelijkheid te geven zichzelf te helpen wanneer het hen uitkomt. Gebruik chatbots die klanten op een natuurlijke manier verwijzen naar artikelen die antwoorden geven op hun vragen. Zet veelgestelde vragen van klanten eenvoudig om naar hulpartikelen die vindbaar zijn in Google.
Annelies Pijffers, Inbound marketeer
"Zelfs jij kunt nóg efficiënter en meer servicegericht werken. Wil je weten hoe?"
- Annelies Pijffers, Inbound marketeer
Leer van je klanten
HubSpot stelt jou in staat om continu te verbeteren op basis van de feedback van je klanten. Gebruik de feedback tool voor het verzamelen van kwantitatieve en kwalitatieve feedback.
Werk samen met de Marketing afdeling om de feedback van klanten om te zetten naar klantcampagnes en verbeter je inspanningen met behulp van data analyse tools. Evalueer tickets, helpdeskartikelen, live chats, video’s en nog veel meer.
Belangrijkste inbound service functionaliteiten
- Service automation
- Analytics
- Chat bots
- CRM
- Helpdesk
- Klant feedback
- Klanthistorie
- Knowledge base
- Routeringen en workflows
- Live chat
- Team email
- Tickets
- Video creatie
HubSpot Service prijzen
Starten met HubSpot Service is helemaal gratis! Met de gratis versie registreer je tickets en maak je gebruik van de live chat om je klanten nog sneller van dienst te zijn.
Naarmate je Service team en ambities groeien, groeit HubSpot met je mee. Kies voor een pakket dat past bij jouw organisatie en ambitie.
*Voor de volledige prijslijst verwijzen we je graag naar de pricing pagina van HubSpot.
Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Chat directly with customers through a live chat widget on your website, giving them the help they need, when they need it.
Chat directly with customers through a live chat widget on your website, giving them the help they need, when they need it.
Call prospects through VOIP from inside your HubSpot account. Calls can be recorded and auto-logged on the contact record for future reference.
Use a bot to create tickets and send visitors to the right service rep, or knowledge base article. Improving the efficiency of live chat, and helping you to scale 1-to-1 communications.
Connect team-wide email addresses to your Conversations inbox. Turn incoming emails into tickets, or send them straight into your shared inbox. No more questions slipping through the cracks.
Trigger customer emails when tickets are received and closed. Send internal notifications when a ticket status changes.
Create a bank of reusable answers for prospects' most frequently asked questions that you can quickly add to live chats or emails to save time and help prospects faster.
Save and reuse your most helpful emails. Share them with your team for faster and more consistent customer communication.
Share a link with customers that lets them see when you're free and book meetings with you, cutting out those tedious 'what time works best for you' emails.
Measure your customer service efforts. Get in-depth reports that show volume, category, and response times.
See productivity and response times broken down by rep, and use the data to spot high performers and who needs help.
See how long customers are waiting for their questions to be solved, and use the data to improve response times and processes.
Automatically set the status of tickets based on any category or property.
Automatically route tickets and assign them to the right service rep at the right time.
Automate repetitive tasks to free up more time for your team to spend on solving customer issues.
Split tickets into different pipelines, for example by region, brands, or teams. Manage each one uniquely to suit your business processes.
Turn your most frequently asked support questions into a knowledge base of help articles so people can quickly find what they need without having to reach out.
Create and share personalized videos with prospects directly from the HubSpot CRM, and track their performance.
Create custom reports on your customer service activities, and use the data to inform your decisions.
Ask customers how likely they are to recommend you with a simple survey. Use the feedback to improve, and turn existing customers into loyal promoters who grow your business.
Ask customers what they think about a particular part of your product or service with a simple survey. Use the results to make it better, and grow your business.
Ask customers what they think about your customer service with a simple survey. Use their feedback to improve, build advocacy, and keep customers coming back.
Keep track of all your customer feedback in a single dashboard, and use it view, track, and improve customer experience over time.
Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. View custom object records, set up workflows, and run reports on the data associated with custom objects. Also available on mobile.
Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.
Create team goals, such as average ticket response time, number of tickets closed, and more. Use them to stay focused, and meet and exceed customer expectations.
Create team goals, such as average ticket response time, number of tickets closed, and more. Use them to stay focused, and meet and exceed customer expectations.
Give each team member using your account the right permission levels for different functionality.
Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access.
Create tasks, get notifications, see and share contacts -- directly in Slack. No more switching between tools.
Create fields that roll up data from other fields.
Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.
Use webhooks to pass information from your HubSpot account to other web applications that your team uses.
Hi, ik ben
Johan. Ben jij klaar
om te groeien?
Hi, ik ben Johan. Ben jij klaar om te groeien?
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grow magazine
gratis aan
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